Measuring how we fare: The Importance of an NPS Score

14 November, 2023 | Isil Sumer
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Our SIMcontrol service has soared to an NPS score of 75, a rare feat in the telecoms arena that highlights our dedication to our customers. Read our blog post from last year to see how our customers rate SIMcontrol at more than double the industry average.

The NPS - Net Promoter Score is more than just a metric; it is the voice of our customers. It quantifies customer experience, loyalty, and their propensity to recommend our services to others. An NPS can range from -100 to +100, and any score above 0 is considered satisfactory; above 50, excellent; and above 70, world-class. It indicates that the majority of our customers aren't just satisfied; they're advocates for our SIMcontrol service.

Achieving such a high NPS score in the competitive South African market is a clear indication that we are not only meeting but exceeding customer expectations. From seamless sales and on-boarding processes to reliable SIM supply and customer support, every touchpoint has been optimized for customer success. Our platform has become synonymous with efficiency, ease of use, and comprehensive support.

Listening to Customer Needs

Every year we also ask our customers for specific feedback on how we can improve our offering. We  take our customer's  feedback to heart. Enhancements like improved communication during outages and a number of new SIMcontrol features are all on the horizon. 

As we note this success, we're not resting on our laurels. This high NPS score is both a milestone and a stepping stone for us to build upon. We're committed to continuous improvement, ensuring that our SIMcontrol platform remains the leading choice for enterprise cellular connectivity in South Africa.

\ Thank you for choosing us!

We work hard at SIMcontrol and want to say a big thanks to you for trusting us with your business. 

We're happy with what we've done so far, but we won't stop trying to do better. Every day, we aim to give you the very best platforms and services.

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Our customers rate SIMcontrol at more than double the industry average

Over the past year, we’ve increased our Net Promoter Score from 65 to 74.

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Our customers' rating for SIMcontrol is double the industry average.

SIMcontrol NPS is 65 in 2021. This makes us one of the most highly-rated software platforms in terms of customer opinion.